Presentation Skills Training: Using Feedback Effectively

Presentation Skills Training: Using Feedback Effectively

Feedback is essential, but for too many people, it means criticism.

The best place to get to is the mind-set where you really love feedback, and see it as a gift from the person giving it – and yes, that really is possible! In my presentation skills training, I always talk about the belief that there is no failure; only feedback. What is a mistake, anyway? It’s just something we didn’t plan, didn’t prepare, and would prefer not to happen. If you can believe this statement as true, it means you have never failed in the past and never will in the future. How refreshing is that?

Feedback can either be external – from your audience, friends and colleagues; or internal – you can give yourself feedback. Until you have tamed your public speaking monkeys, you often take feedback from others in a negative way and the feedback you give yourself is likely to be unbalanced and too harsh. As you will recall from your presentation training courses, once the monkeys are on your side, you’ll be able to hear feedback in a balanced way, and realise how helpful it is.

Just because someone’s been speaking in public for 20 years doesn’t mean they’re good at it. If they haven’t received any feedback, they’ve merely been practising the same thing for 20 years – good or bad. You only want to practice if you know you are doing the right things.

I recommend getting into the habit of using the feedback sandwich technique. The feedback sandwich gives you the ability to feedback either to yourself or others in a way that feels nice. Here’s how it’s done:

  • Make an overall positive comment about a specific thing that went really well
  • Note up to three things that would make it even better next time
  • End with an overall positive comment about the person themselves

The reaction you decide to take in response to feedback is a small link in the chain, but a very important one. Your choices are:

  • Do nothing (if you don’t agree with it)
  • Take it on board, and change something
  • Get upset by it

One of the things I like to think that Simply Amazing Training does really well is respond to feedback and constantly strive to improve. That doesn’t mean we bend with every suggestion ever made, but we evaluate the feedback without bias and decide what the best approach for our audience or client would be.

Simply Amazing Training offers professional presentation skills training courses for companies and individuals.  Have a look at our Guide to our most popular training courses and presentation skills workshops or call me today for a chat to discuss; we recognise that all of our clients are different and have different needs when it comes to their in house company training courses.

Team training with personality profiles

Simply Amazing Training also offers Insights Discovery (colours) personality profiles; this uses a simple, effective and usable model to understand an individual’s unique preferences, and those of the team.  If you want to give your team even more tools to be successful, or fancy a change of pace for your conference or team meeting then get in touch. I deliver “colourful” interactive workshops on Insights Discovery which are tailored to your needs and leave participants feeling inspired.

Dee Clayton

Posted by Dee Clayton on 15 Sep 2014

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